Some InDrive drivers are absconding with customer packages in Lagos, a report from the Foundation of Investigative Journalism revealed.
Why it matters: The issue highlights concerns about the safety and reliability of delivery services, potentially undermining trust in the platform and raising questions about how well these services are monitored and managed.
Go deeper: A Lagos-based gadgets vendor told FIJ that an InDrive driver failed to deliver an iPhone 7 package to a customer. When the frustrated vendor contacted InDrive over the incident, InDrive told him to wait for the driver to turn on his phone.
Quote: “The only thing they’ve (InDrive) done is block the rider’s account,” the vendor said. “They haven’t tried to contact his guarantor or next of kin. They keep telling me to wait for him to turn his phone back on.”