Nigeria’s consumer protection agency, the Federal Competition and Consumer Protection Commission (FCCPC) has warned Ikeja and Eko electricity distribution companies to immediately cease plans to replace Unistar meters.
The FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, disclosed this in a statement on Wednesday, adding that any violation of the directive would result in severe penalties, Premium Times reported.
Electricity customers in Lagos had been worried that they would have to pay for the replacement meters. In response, the FCCPC has insisted that meter replacements should proceed without service disruption and at no cost to customers.
“It is essential to clarify that Ikeja and Eko DisCos cannot proceed with the withdrawal or replacement of the Unistar meters unless they fully comply with NERC’s Order on Structured Replacement of Faulty and Obsolete End-user Customer Meters in the Nigerian Electricity Supply Industry (Order No. NERC/246/2021).
“The order mandates that meter replacements must be prompt, without disrupting service and at no cost to the consumer; and ensuring that consumers are not subjected to estimated billing due to delayed installations,” Ijagwu said.
FCCPC further urged resident to report any attempts by the DisCos to defy this directive via its dedicated electricity consumer hotline.
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